711bet – Responsible Gambling for All Malaysian Members

711bet takes responsible gambling very seriously — not because it is required, but because we genuinely care about the well-being of every member who trusts our platform. Hundreds of thousands of Malaysian players use online betting platforms every day for entertainment, and the vast majority of them play in a healthy and controlled manner. However, a small number of players may find it difficult to keep their gambling in check — and it is for these individuals that we provide the support and tools they need.

Responsible gambling at 711bet means three things we implement consistently every day:

• Prevention: Providing clear information, easily accessible self-control tools, and helpful reminders so players stay aware of their gaming patterns before they become a problem.
• Protection: Protecting vulnerable individuals — including those under 18, those currently in a self-exclusion period, and those with a history of problem gambling — from accessing the platform.
• Support: Facilitating access to professional support resources for players who need help — whether through the 711bet platform itself or by connecting them to specialist services in Malaysia.

All self-control tools listed on this page are accessible directly from the "Account Settings" section of your 711bet platform, with no need to contact customer support or wait for approval. We designed it this way to be as simple as possible to use, because we understand that when someone is ready to take a self-control step, even the smallest barrier can get in the way.

Problem gambling rarely happens overnight. It typically starts gradually and worsens without notice. Recognise these early warning signs so you or someone you care about can get help sooner:

If you recognise two or more of the signs above in yourself, we encourage you to take the following self-assessment test and consider using one of the self-control tools we have available.

All of the following self-control tools are available directly within your 711bet account under the Account Settings → Responsible Gambling. You do not need to contact customer support or wait for approval to activate any of these tools — they all take effect immediately or within a set timeframe depending on the tool type.

All these self-control tools are built on the same principle: easy to activate, difficult to undo too quickly. This is because we understand that the best decisions are made with a clear head — and effective self-control should not be easily overridden in a moment of impulse.

Setting deposit and loss limits is the most practical and straightforward way to ensure gambling stays affordable entertainment. It works like a monthly budget — you decide in advance how much you are willing to spend, and the 711bet platform makes sure you do not go over it.

Cooling-off is an option for you to take a short break from the 711bet platform — without permanently closing your account. Sometimes we all need a breather, and 711bet wants to make that as easy as possible.

When you activate self-exclusion on 711bet, the following will happen immediately:

• Your account will be blocked from all activity — including login, deposits, wagering and new withdrawals.
• Any bets that are active at the time of activation will be settled as normal in accordance with the game outcome.
• You will not receive any promotional emails or bonus offers during an active self-exclusion period.
• The 711bet support team will review your account and ensure no access occurs during this period.
• Any remaining credit balance can be processed for withdrawal — please contact customer support to arrange this.

The self-cooling periods available at 711bet are: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 1 month, 3 months and 6 months. Once the period ends, your account will be automatically reopened unless you choose to extend it or switch to permanent self-exclusion.

Permanent self-exclusion is the most decisive step in 711bet's responsible gambling programme. It is an option for individuals who have made the decision to stop gambling entirely and need a stronger barrier than a temporary self-exclusion period.

When you apply for permanent self-exclusion at 711bet:

• Your account will be permanently closed within 24 hours of your request.
• Any eligible credit balance will be returned to your registered payment method within 5 business days.
• Your account information will be stored in our protection list, which prevents re-registration using the same details.
• You will no longer receive any marketing communications from 711bet.
• Attempts to register a new account using similar information will be detected and blocked.

To request permanent self-exclusion, please contact the 711bet support team via live chat or email at support@711bet-jit.com and state "Permanent Self-Exclusion Request" in your message. Our team will handle your request with full respect and without any attempt to discourage you.

711bet strictly does not permit anyone under the age of 18 to register or use any service on our platform. This is not merely a policy — it is a moral responsibility we take very seriously.

Steps 711bet takes to protect children and minors:

• Age Verification: All users must confirm they are aged 18 or above at registration. We reserve the right to request identity document verification at any stage.
• KYC Controls: Our Know Your Customer (KYC) process is designed to detect and block accounts that may belong to underage individuals.
• No Content for Minors: The 711bet platform contains no content, features, or representations designed to appeal to minors.
• Immediate Closure: Any account suspected of belonging to an underage individual will be blocked immediately and investigated.

For parents and guardians who share devices with their children:

• Use the parental control features on your device to block access to gambling websites.
• Do not save your 711bet account password on any shared device.
• Log out of your 711bet account every time you are done using it.
• Talk to your children about the risks of gambling in a way that is appropriate for their age.

711bet also recognises that some adults may be more vulnerable to problem gambling due to specific circumstances such as severe financial stress, mental health conditions or traumatic experiences. We encourage anyone who feels vulnerable to use our self-control tools proactively before issues develop.

Playing responsibly doesn't mean you can't have fun. It means playing in a way that keeps the enjoyment going long-term without compromising the things that matter in your life. Here is practical guidance from 711bet for Malaysian players who want to play smart:

• Set your budget before you start playing, not while you are playing. Decide how much you're comfortable spending — say RM50 for the night — and keep only that amount in your account. Once it's gone, stop playing. This is much easier to stick to before you're already in "game mode".
• Gambling is entertainment, not a source of income. No formula, strategy, or "system" can guarantee long-term winnings. The 711bet platform uses a certified RNG — every outcome is entirely random. If you win, congratulations. If you don't, that is the risk that comes with every bet.
• Do not gamble when you are feeling stressed, sad, or angry. Emotional instability affects your judgement and tends to lead to larger, impulsive bets. Play when you feel calm, positive and in control.
• Take regular breaks. Long gaming sessions without breaks affect your focus and self-control. Use 711bet's session time reminder feature to prompt yourself to take a break every 45 to 60 minutes.
• Balance gambling with other activities. If most of your free time is spent gambling, that is a sign worth taking seriously. Make sure to set aside time for family, sports, hobbies and other social activities.
• Never chase your losses. Losses are a normal part of gambling. Chasing losses by betting more almost always leads to even greater losses. Accept losses as the cost of entertainment and stop once you have reached your limit.
• Play with disposable income, not money you can't afford to lose. Never use rent money, utility bills, grocery funds, or emergency savings to gamble. Only use money you are genuinely prepared to lose.

If you or someone you know needs more than just self-control tools, Malaysia has several professional support resources you can reach out to. All of the following services are confidential and non-judgmental:

711bet is committed to connecting members who need help with these professional resources. Our customer support team is specially trained to handle these sensitive situations with empathy, and will help guide you to the most appropriate source of assistance — without any judgment or pressure.